The best clients in the whole world rarely disappoint. We’ve built trust together across decades of conversations, in some cases. Newer faces have gotten to know me and my work, online or through friends and relatives.
But there are certain things that just break my heart to hear from you.
“I know you’re busy…”
“Mark, I’m so sorry to bother you…”
“I don’t want to take your time…”
Ouch. I can feel the pain even as I type those words! Let me set the record straight.
Sure, I’m busy. If there were three of me, we’d all be busy. But I choose to direct my time toward your business: your plans, your goals, and our discussions about all of the above!
One of my staff members once told me it wasn’t possible for me to waste their time, because there’s no way they would allow that! If I were in danger of wasting their time, they would tell me. (We’re all adults here, right?)
Clients, you can trust me to be direct about my schedule and my priorities. And my goodness, you are the reason I’m here. I’ve got a whole team to help me with the details, so I get to spend more of my time doing more of what I love: my day job.
My time is your time is our time. When you’re ready, reach out.
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In the spring, we checked in with friends and family as work and school and much of life was in upheaval. Some folks were struggling more than others. We talked with one friend who sat through meetings in the office about how the switch to remote work was going to be handled when (not if) the team went that direction.
“I heard what they were saying, but I didn’t believe it,” our friend said. Within days, the team was out of the office. The friend was home three weeks before it finally sank in: work had gone remote.
Have you ever felt that way? Like your body has moved somewhere but your mind is refusing to catch up?
“It just feels like I’m waiting for Monday, like we’ll be back any day now,” the friend said.
The shock of change can have lots of effects on us, and we do not fault anyone going through this thought process. It made us wonder, though… What is the pandemic teaching us about time horizons?
You’ve heard this from us before: “long-term investing” is a little redundant. as we believe better chances for success lie in longer time horizons. It’s easy to outperform a strategy for short-term goals if you’re playing the long game.
2020 has been a months-long lesson in this perspective, hasn’t it? As spring turned to summer, a lot of folks had to come to grips with the idea that we could be in this situation for a while.
We are all about taking things one at a time, about taking life one day at a time—but how would our day-to-day change if we were geared toward the long term?
“I could be here a while…”
How could that phrase change your home life? Your retirement goals? Where you want to wake up each day? Your grocery and shopping routines?
Clients, what a time of change and reckoning we’re living through. But we’d like to help you do just that: live through it. Live in it.
When you’d like to talk about this or anything else, please write or call.
Content in this material is for general information only and not intended to provide specific advice or recommendations for any individual.
All investing involves risk including loss of principal. No strategy assures success or protects against loss.
I am happy as a clam, working like a dog. Where did those sayings come from?
Who knows whether clams are happy or not? “Working like a dog” does not actually seem to be too taxing. (My dog Bailey mainly sleeps, eats, goes on walks and plays—he spends very little time coaching effective investing behavior, his only real job.)
I am obsessed with my work. It gets a lot of my energy but in turn energizes me. My long-held goal of working to age 92 shapes my habits—I can’t work to age 92 unless I live to age 92. This has an impact on what I eat, physical activity, sleep habits, and everything else that bears on health and wellbeing.
This may have a key benefit for clients. At an age when some people are coasting toward retirement, we are striving to build for the decades ahead, focused on the future. Our widely recognized new media presence at http://www.228Main.com and related social media venues are examples of that focus.
Two key things over the past decade have forged our enterprise into what it is today. In the interest of sustainability (working to age 92), Cathy and I adopted a snowbird schedule in 2010—spending parts of the winter in a warmer place. A few years after that, family health issues began to impact my travel schedule.
The snowbirding led to a conscious process of figuring out our most important activities and paring back the extraneous. Talking to you, researching investments, and managing portfolios are those key activities.
The schedule challenges made a necessity of learning to delegate. An entrepreneur cannot build a reliable organization unless she or he is willing to find good people and entrust them with vital aspects of the business. This is difficult for many—but I had no choice.
Together, these factors enabled us to build a focused, effective organization to serve you and other wonderful people. By striving to invest only with those who are a good fit philosophically, we have the same story for everyone. The efficiencies of having everybody on the same page are enormous.
So yes, I am working like a dog. And swimming most days, walking every day, eating healthy, enjoying family (now including grandkids!), appreciating my surroundings, loving Beautiful Downtown Louisville, and of course, grateful to be trusted by you to help with your plans and planning.
Clients, if you would like to discuss this or any other topic, please email us or call.
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